1. Payment Policy

Booking Confirmation: To confirm your booking, you must provide accurate personal and payment information. Payment can be made via credit/debit card, bank transfer, or other accepted methods as specified on our website.
Payment Requirements: A deposit or full payment may be required at the time of booking, depending on the type of service. The details of the payment requirements will be provided during the booking process.
Security: We use secure payment gateways to process transactions. Your payment information is encrypted and securely handled. However, you are responsible for ensuring that your payment details are accurate.

2. Refund Policy

Eligibility for Refunds: Refunds are subject to the terms and conditions of the specific tour or hotel service booked. Refunds are generally applicable in cases where services are canceled by our cancellation policy.
Processing Time: Refunds, if applicable, will be processed within 15 business days after the cancellation request is received and approved. The time it takes for the refund to reflect in your account may vary depending on the payment method and bank processing times.
Non-Refundable Items: Certain services, such as non-refundable hotel rooms or tour packages, may not be eligible for a refund. These details will be specified during the booking process.

Cancellation by You: If you wish to cancel your booking, you must do so in writing via email or through our website’s cancellation form. Cancellation requests must be received within the specified notice period to be eligible for a refund or to avoid additional charges.
Notice Period: Cancellation notice periods vary by service and are detailed in the booking confirmation and service-specific terms. Typical notice periods are:
- Hotels: 7 days before check-in date.
- Tours: 7 days before the tour start date.
Cancellation Charges: Cancellation charges may apply based on the timing of your cancellation. Charges are calculated as a percentage of the total booking amount or a fixed fee, as specified in the service terms. Charges may include:
- More than 15 days before arrival: 0% of the total booking amount. There is no charge we will refund you the full amount
- Less than 10 days before arrival: we will charge 50% of the total booking amount.
- On the same day of arrival: we will charge you the full amount, there is no return of any service.
Cancellation by Us: We reserve the right to cancel bookings due to unforeseen circumstances or operational reasons. In such cases, we will offer a full refund or an alternative booking, subject to availability.
Force Majeure: We are not liable for cancellations or refunds due to events beyond our control, including but not limited to natural disasters, political instability, or other emergencies.

For payment issues, refund requests, or cancellation inquiries, please contact us at:

Rajputana Holidays
280, Bharat Path, Green City 16, Govindpura – Sirsi Link Road, Kalwar Rd, Govindpura, Jaipur, Rajasthan 302012

Phone Number: 099288 81636